Terms & Conditions

1. Scope of Services

We provide professional commercial cleaning services as outlined in the service agreement, proposal, or quote approved by the client. Only services listed in the agreement will be performed.

2. Standard Commercial Cleaning Services

Depending on the agreement, services may include:

• Cleaning and sanitizing restrooms
• Cleaning kitchenettes and break rooms
• Trash and recycling removal
• Dusting and wiping surfaces
• Vacuuming and mopping floors
• Cleaning common areas and workspaces

Services are performed according to the agreed frequency and scope.

3. Specialized Commercial Services

The following services are available upon request and are quoted separately:

• Post-construction commercial cleaning
• Move-in / move-out commercial cleaning
• Deep cleaning services
• Floor detailing (as applicable)
• Hoarding or extreme clutter clean-ups (case-by-case basis)

Specialized services require assessment and written approval before work begins.

4. Supplies, Equipment & Add-Ons

Unless otherwise stated in the agreement:

• The client is responsible for providing cleaning supplies and equipment
• Our company may provide supplies and equipment for an additional fee
• Any add-ons must be approved in advance and may affect pricing

5. Access to Premises

The client agrees to provide safe and timely access to the premises during scheduled service hours, including:

• Keys, key fobs, codes, or access permissions
• Alarm instructions (if applicable)

We are not responsible for delays or incomplete service due to lack of access.

6. Health, Safety & Working Conditions

Clients must ensure a safe working environment. We reserve the right to refuse or discontinue service if:

• Conditions pose a safety risk
• Hazardous materials are present and not disclosed
• Excessive clutter or hoarding conditions were not communicated

7. Excluded Services

Unless explicitly agreed upon, we do not provide:

• Waste removal beyond standard trash bags
• Biohazard, medical, or hazardous waste cleaning
• Pest control
• Maintenance, repairs, or restoration services
• Non-cleaning-related tasks

8. Changes to Scope

Any changes to the scope of work must be approved in writing. Additional services requested outside the agreement may result in revised pricing.

9. Quality Assurance & Reporting

Clients are encouraged to report service concerns within 24–48 hours of service completion so they can be addressed promptly.

10. Payment Terms

Payment terms are defined in the service agreement or invoice. Late payments may result in service suspension.

11. Right to Refuse or Terminate Service

We reserve the right to refuse or terminate service if:

• Payment terms are not met
• Working conditions are unsafe
• Client requests violate the agreed scope or these Terms & Conditions

12. Liability & Damages

We are not responsible for:

• Normal wear and tear
• Damage caused by unstable or improperly installed items
• Pre-existing damage not disclosed prior to service

Any damage concerns must be reported promptly.

13. Acceptance of Terms

By signing a commercial agreement or approving a quote, the client agrees to these Commercial Cleaning Terms & Conditions.